News!
Client Services Secretaries and Bursars' Half Day Conference - 20 Nov 2008
Please find below details and a booking form for the half day Secretaries & Bursars' event taking place on Thurs 20 November. As per previous events Client Services customers can all send a delegate at no cost, as this is part of the service. However, all schools are very welcome to attend. Details of the day, cost and booking etc are all in the below.
S&B's Event Nov 08_(28K)
Previous news.......
Welcome to Client Services
 The Client Services web page has primarily been set up for MK school customers reference and information, however other external bodies/ companies may be interested to see what we offer. You will be able to find out what Client Services can offer schools, what our purpose is and how we operate in terms of selling services to schools.
Client Services Support for Schools
 The Client Services function has been established to work on behalf of schools on service provision matters. The 7 key responsibilities are:
- to establish and maintain strong links with school staff and governors to understand their service requirements and issues regarding service provision;
- to offer advice and guidance to schools on the purchasing of MKC, Mouchel and external providers' services;
- to act as the Client Officer, on behalf of schools,where this is desired by all schools or a group of schools and to liase closely with the Mouchel Contracts and Procurement team. (This does not take the place of the service provided by Mouchel Contracts and Procurement, but complements it);
- to provide the legally correct Terms and Conditions required by schools when entering into contracts;
- to inform schools about, and evaluate on their behalf, all Milton Keynes Council (MKC) services for schools, including those provided by organisations that MKC works in partnership with and external organisations;
- to act as an intermediary between a school and a service provider, where the school requires assistance in resolving issues (e.g. poor performance), which the provider has failed to resolve to a school's satisfaction;
- to ensure the LA has adequate separation between its role as service provider and its role in providing independent advice on service provision and quality.
more about what we do.....
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